Privacy Policy
This Privacy Policy document governs the ways in which Hotel Beli Dvor uses, maintains, and discloses information collected from users (hereinafter referred to as "User") of the website www.hotelbelidvor.rs or its owned landing pages (hereinafter referred to as the "Website").
What Information Do We Collect?
Personal Information
Hotel Beli Dvor collects personal identifying information from Users in various ways, including contact forms, newsletter subscription fields, cookies, and in relation to services, activities, resources, and features available on our Website.
If necessary, Users may be asked for their first name, last name, email address, and phone number. Users may visit our site anonymously. We collect personal data only if the User provides consent and voluntarily submits the information.
Users may always refuse to provide their personal information, but in doing so, they may be denied access to certain features or activities on the Website.
Non-personal Information
Hotel Beli Dvor reserves the right to collect non-personal identifying information about Users, such as browser information, computer type, and technical details about the means used to connect to our site, such as the computer's operating system and internet service provider.
Why Do We Collect These Data?
Hotel Beli Dvor collects and uses personal data to improve our services. Personal information helps us efficiently and accurately respond to inquiries submitted to our customer service.
Website Analytics and Improvements
Collected data may be used to understand the behavior of Users or groups of Users on our Website or within the email marketing system, to analyze and improve services, design, and functionality.
Personalization of Experiences
We may use personal data to personalize content and other user experiences on our Website, such as predefined user paths, pages visible only to privileged users, site functionalities, and messages.
Promotions/Informing/Research
We use Users' personal data to inform them about new content on our Website, updates, research, but only in a way that these promotions are delivered to Users who have previously given consent to receive information on specific topics.
Periodic Email Marketing Campaigns
We use Users' personal data to periodically send notifications, news, educational material, and alerts regarding changes in service provision, important service-related information, maintenance, or privacy policy changes. All Users registered in our email marketing service are registered through the newsletter subscription form and receive only the content they consented to during the registration.
Sharing Information
For the operation of all services within Hotel Beli Dvor, the creation of business relationships, and the maintenance of positive user experiences, Hotel Beli Dvor shares information with services listed below. All of these services comply with GDPR regulations and provide the highest level of protection for Users' personal data.
Google gSuite
Personal information (first name, last name, email address, phone number) may be found in our email client (gMail) and used for business correspondence.
MailerLite
MailerLite is the service we use to send periodic email marketing campaigns. The service stores personal data such as name, last name, IP, and email address.
Personal Information of Users Registered in Email Marketing Services
Personal information is stored in MailerLite or Mailchimp services until the User requests its removal. Each email message of this type contains a link to a page where the user can manage data and request account removal.
After three months of inactivity, Hotel Beli Dvor will notify the subscriber of the inactivity, and if the subscriber does not reactivate within 7 days, their data will be fully removed from the system.
Personal Information of Visitors Who Are Not Registered Subscribers to Email Marketing Services
This category includes site visitors who simply browse content and users who have sent inquiries via the contact form but are not registered subscribers to email marketing services or users of services.
Personal data of Users who send inquiries using the contact form are stored for up to one year from the receipt of the message unless a business relationship is established in the meantime.
Personal data of Users browsing the website (IP) are stored in accordance with the Cookie Policy.
Upon entering the Website, Users are presented with the terms of use and the Cookie Policy, where the purpose of each cookie and its duration are individually listed. Users have the option to manage cookies they wish to install in their browser (software used for browsing the internet and the Website).
How Do We Protect Information?
Hotel Beli Dvor adopts the collection, storage, and processing of data along with security measures to protect against unauthorized access, changes, disclosure, or destruction of personal information, usernames, passwords, transaction information, or data on our Website. Hotel Beli Dvor uses a secure SSL connection for the transmission of personal data, with 256-bit encryption.
The site complies with GDPR regulations and allows Website Users access to, review, and deletion of personal data upon request.
The services used for business operations, in which personal data is stored, fully comply with GDPR regulations regarding data protection and use PCI-compliant services with the highest level of protection.
Notification in Case of Data Breach
In the event of a data breach, Hotel Beli Dvor will notify all affected individuals within 24 hours.
User Rights
In accordance with GDPR regulations, the following rights are granted to Website Users:
- To be informed about the data being collected, the way it is obtained, and how it is managed.
- To request access to their personal data.
- To request the deletion and erasure of their personal data from the database.
- To unsubscribe from the email list to which they have previously subscribed via the newsletter registration.
Changes to the Privacy Policy
Hotel Beli Dvor reserves the discretionary right to update these privacy policies at any time. In such cases, Hotel Beli Dvor will inform all Website users that the policies have been changed and that their consent is required to continue using the site. We recommend that users periodically check this document to stay informed about how we protect collected personal data.
Acceptance of the Terms Defined by the Privacy Policy
Website users accept the terms of use in accordance with this privacy policy. If you do not agree with these policies, please do not use our Website.
Contact Information
If you have any questions regarding this privacy policy, changes, delivery, or deletion of your data, you can contact us at:
Written Contact
Hotel Beli Dvor
Vladike Nikolaja Velimirovića, 32000 Čačak
Republic of Serbia
Contact Email: info@hotelbelidvor.rs
Contact Phone: +381 63 620 333
Responsible Person: Saša Ilić